Strangest form of “service” I’ve yet experienced. I boarded my train one evening and it left on time – nothing unusual in that other than the fact that it’s not very common. About 10 minutes into an 18 minute ride, the train stopped and the train manager came through and informed us that there was [...]
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Metropolis and the NZSO
On Saturday 5 November last year, we attended a screening of the recently restored complete, uncut version of Fritz Lang’s Metropolis, first screened at the Berlin International Film Festival in Feb 2010. Gottfried Huppertz’ score was performed live by the NZ Symphony Orchestra. The setting was fitting. The film was projected onto a large screen [...]
Organising boats
A lesson in team process. Democracy Autocracy Initiative These are the three phases I observed when organising the transport of boats and children to a sailing camp a few weeks ago. It all started when I didn’t move quickly enough when the call went out for volunteers but the experience was well worth my sloth-like [...]
Tools focus…
By dint of marketing noise, tool vendors have captured the hearts and minds of most executives. The temptation is now more than ever to adopt the operating model delivered by the toolset and, or is that “to”, stop thinking… But what do your employees look to you for? Leadership and guidance. Why hand that over [...]
Operations are key
Operations, and nothing else, is the area of your company that creates value for your customers and generates revenue. IT doesn’t do it, finance just reports on what is achieved through operations and HR provides the people needed to deliver service. For all the talk of strategy, and the amount of money spent on it, [...]